Refund Policy

1. Your Protection
Should a major fault be identified within 30 days of purchase, we offer the following:
Full refund of the purchase price, including deposit(subject to any applicable deductions outlined under Section 2 :Fair Usage Adjustments)
Refund processing within 14 working days (after inspection).

2. Fair Usage Adjustments
To maintain fairness for all parties, the following deductions may apply:
Mileage Compensation: A charge of 50p per mile driven.
Warranty Reimbursement: Full retail value for any complimentary warranty coverage provided.
Change of Ownership: £100 ownership transfer charge.

3. Vehicle Return & Delivery Responsibility
If the customer is returning the car for any reasons, it is the customer’s responsibility to return the vehicle to the garage premises at the following address:
Car Lane Motors
Unit 7, Stargate Business Centre
Ampthill Road
Bedford
MK42 9HB

4. Vehicle Inspection Process
All returned vehicles undergo our comprehensive inspection to verify:
Original condition is maintained with no new damages.
Mileage corresponds with service documentation.
All original components and documentation are present.
Inspection will be completed within 5 working days.

5. Claims Procedure
Notification must be made within 24 hours of fault discovery.
The vehicle must be returned with all associated items, including:
All sets of keys
V5C registration document
Full service history
All original accessories

6. Refund Processing
Upon completion of the inspection and confirmation of eligibility:
The refund will be processed within 14 working days (after inspection).
Refunds will include the full purchase price and deposit, subject to any applicable deductions outlined under Section 2 (Fair Usage Adjustments).